Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- IT Program Manager leading end-to-end delivery for Farmers' insurance platform modernization. Collaborating with teams to ensure alignment with business objectives and technical requirements.
Responsibilities
- Partner with business leaders, IT teams, and vendors to define scope, objectives, and deliverables.
- Lead and coordinate cross-functional teams across multiple workstreams.
- Drive Agile delivery methodologies to accelerate outcomes.
- Oversee supplier performance and ensure accountability for quality and timelines.
- Lead the “Inception” phase of the program: translate high-level vision into a detailed Master Implementation Plan, including commercial product rollout strategy.
- Facilitate program scoping, including definition of Minimum Viable Product for complex commercial lines, balancing out-of-the-box functionality vs. configuration vs. customization.
- Prepare and present executive-ready status reports.
- Coordinate delivery across suppliers and multiple workstreams, including risk, quality, change management, system dependencies, and schedule.
- Implement IT governance and adhere to enterprise delivery framework practices for auditability and compliance.
- Manage RAID log (Risks, Assumptions, Issues, Dependencies) and resolve cross-departmental blockers.
- Conduct post-implementation reviews.
- Plan and control day-to-day project activities and budgets.
- Manage customer and stakeholder relationships, enabling commitment.
- Liaison with architecture, infrastructure teams, third parties, as necessary.
Requirements
- Level III: 5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II
- 5 years in IT Project or Program Management
- Proven track record in large-scale insurance technology projects.
- Strong understanding of Business Insurance operations and P&C systems.
- Familiarity with Guidewire suite, integration patterns, and security standards.
- Proficiency in project management tools (MS Project, Rally) and methodologies (Agile, Waterfall).
- Education Requirements: High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience. PMP or equivalent preferred. Guidewire certification is a plus.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job title
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