Field Application Engineer providing sales and technical support for Abracon products in APAC. Develop relationships with customers and collaborate internally for revenue growth.
About the role
- Customer Applications Engineering Technical Lead overseeing deployment and support of hardware and software for AI and HPC applications. Leading a team to ensure customer success and seamless integration.
Responsibilities
- Lead the deployment and support of OpenChip’s hardware platforms and software solutions at our strategic partners.
- Define and execute customer enablement strategy for OpenChip products (Hardware, Software and System).
- Delivery of hands-on technical support and guidance to key customers during the integration, commissioning and deployment phases.
- Define and deliver tooling, training, documentation, to accelerate technology integration.
- Represent customer needs internally and contribute to product roadmap discussions.
- Understand the technical challenges of deployment in real-world Data Center and HPC environments.
- Lead cross-functional teams for critical issue resolution and deliver/report customer success metrics.
- Collaborate with silicon, software, and systems teams to ensure a seamless customer experience from bring-up to production.
- Grow and lead a high-performing, cross-disciplinary team of application engineers spanning AI, hardware and software domains.
- Foster strong leadership within the team by mentoring engineers, driving professional growth, and creating an environment that promotes collaboration and excellence.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, IT, Engineering or a related technical field.
- Minimum of 5 years of experience in a technical leadership or management role.
- Recent hands-on experience in platform applications, systems engineering, or customer-facing technical roles.
- Strong understanding of hardware/software interfaces, system integration, system bring-up, and performance tuning.
- Excellent written and verbal communication skills are crucial for collaborating with teams and interacting with customers.
- Excellent leadership skills, with a passion for mentoring and team development.
- Strong analytical and problem-solving abilities are necessary to identify root causes and find creative solutions for customer challenges.
- The ability to understand and effectively communicate customer technical requirements and challenges to internal teams.
Benefits
- A chance to work on one of the most transformative AI and silicon engineering companies in Europe with cutting-edge technology and industry leaders.
- We offer a remuneration package that values your experience.
- We believe in investing in our employees and providing them with opportunities for growth and career development.
- Work in a hybrid environment with flexible scheduling.
- Join an innovative team and experience company growth.
- Opportunity to travel to other countries in Europe to meet the teams, collaborate and drive solutions.
- We are looking for outstanding people willing to join our mission to change the silicon industry and help build a better world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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