Hybrid Manager, Security Support

at F5

• Job title: Manager, Security Support
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hyderabad, India

About the role

• Manager for Security Support leading SOC teams at F5, empowering organizations to secure applications and enhance digital experience. Focused on management, operational efficiency, and customer satisfaction.

Responsibilities

• Management duties include (but not limited to): Career development and mentoring.
• Conducting performance evaluations.
• Scheduling.
• Assigning and managing tasks.
• Taking disciplinary action.
• Interviewing/hiring new staff.
• Ensure operational procedures are followed.
• Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
• Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
• Ensure the SOC team is always adhering to F5 Core Values.
• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
• Ensure procedures for all SOC teams are detailed and kept up to date.
• Develop and implement processes for supervising key operational metrics.
• Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
• Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
• Maintain strong standards, and promote efficiency, accountability and high morale.
• Evangelize the contributions of the SOC internally.
• Weekends on-call rotation.

Requirements

• Minimum of 2+ years management experience or 4+ leadership experience in an operations environment.
• Background in customer service/support and IT, network or IT security incident management.
• IT Security or IT Operations experience with corporate customers in production environments.
• A Bachelor's degree or equivalent experience.
• Experience driving efficiencies, handling growth, and delivering results.
• Passion, technical knowledge and instincts to effectively lead a security operations team.
• Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
• Professional verbal and written interpersonal skills.
• Strong organizational skills.
• Ability to work well with contacts in various business fields.
• Excellent ethical and professional standards.

Benefits

• Flexible working arrangements
• Professional development opportunities