Working Student in Information Security at Allianz Direct supporting security monitoring and managing vulnerability assessments. Collaborating with cross - functional teams to enhance cybersecurity posture and awareness.
About the role
- Manager for Security Support leading SOC teams at F5, empowering organizations to secure applications and enhance digital experience. Focused on management, operational efficiency, and customer satisfaction.
Responsibilities
- Management duties include (but not limited to): Career development and mentoring.
- Conducting performance evaluations.
- Scheduling.
- Assigning and managing tasks.
- Taking disciplinary action.
- Interviewing/hiring new staff.
- Ensure operational procedures are followed.
- Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
- Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
- Ensure the SOC team is always adhering to F5 Core Values.
- Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
- Ensure procedures for all SOC teams are detailed and kept up to date.
- Develop and implement processes for supervising key operational metrics.
- Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
- Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
- Maintain strong standards, and promote efficiency, accountability and high morale.
- Evangelize the contributions of the SOC internally.
- Weekends on-call rotation.
Requirements
- Minimum of 2+ years management experience or 4+ leadership experience in an operations environment.
- Background in customer service/support and IT, network or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- A Bachelor's degree or equivalent experience.
- Experience driving efficiencies, handling growth, and delivering results.
- Passion, technical knowledge and instincts to effectively lead a security operations team.
- Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
- Professional verbal and written interpersonal skills.
- Strong organizational skills.
- Ability to work well with contacts in various business fields.
- Excellent ethical and professional standards.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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