Risk management advisor at Desjardins assisting with analysis, advising clients, and recommending solutions to enhance standards. Collaboration with stakeholders is essential for intervention and development initiatives.
About the role
- Management Consultant leading research and insight projects at EXL Global data and AI company. Analyzing data to enhance customer experience and drive strategic business decisions.
Responsibilities
- Lead research and insight projects that drive strategic decisions and improve customer experience.
- Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis and pricing analysis.
- Analyse data, develop reports and dashboards, and communicate insights to the business across global and region-specific coverage areas.
- Conduct Excel-based analysis linking multiple data points to identify impactful insights and trends.
- Perform data preparation and quality control as needed to ensure data accuracy and integrity.
- Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
- Conduct multi-source synthesis and integration of data using databases and secondary research, ensuring timely stakeholder engagement and communication.
- Blend technical analytics skills with strong domain and business understanding to support marketing and commercial organisations in making the right strategic decisions.
- Build and maintain expertise on the market landscape in the context of the business through individual learning and regular team interactions.
- Support broader team programmes, processes, and simplification initiatives as needed.
Requirements
- 10–12 years of experience in market research, analytics, customer experience, or a related field, with at least 5 years in a team lead or senior individual contributor role.
- Good tenure within a recognised global consulting practice.
- Post Graduate MBA or MSc Business or Management discipline from a recognised International Business School.
- Strong proficiency in both qualitative and quantitative research methodologies, including the design and execution of comprehensive research plans.
- Demonstrated experience in market sizing, landscaping, workflow analysis, and pricing analysis.
- Proficiency in Excel-based analysis and the ability to link multiple data sources to surface impactful insights.
- Experience working with cross-functional teams and managing relationships with external vendors and research partners.
- Strong stakeholder management skills with the ability to engage and influence at a senior level.
Benefits
- A competitive salary with a generous bonus
- Private healthcare
- Critical illness life assurance
- Income protection insurance
- A rewarding pension
- Everyday financial well-being solutions, such as cash back cards, discounts, promotions, and offers from top retailers
- A Cycle Scheme
- Professional and personal development opportunities
- Flexible hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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