Hybrid QA Administrator – Underwriting Operations

at EXL

• Job title: QA Administrator – Underwriting Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• QA Administrator supporting underwriting teams within London insurance market focusing on Company Market and Lloyd’s Syndicate environments. Involves operational support and collaboration with various stakeholders.

Responsibilities

• Provide day-to-day administrative and operational support to underwriting teams across multiple lines of business
• Support the processing of risk set-ups, endorsements, renewals, and policy documentation, ensuring accuracy and timeliness
• Act as a point of contact for offshore underwriting support teams, helping to resolve queries and clarify instructions
• Assist in ensuring tasks are completed in line with agreed SLAs and operating procedures
• Liaise with underwriters and operations colleagues to support smooth workflow and reduce delays
• Maintain consistent operating standards across Company Market and Lloyd’s Syndicate environments
• Support underwriting teams across lines of business including Marine, Financial Institutions, Aviation, Property, Cargo, and T&L
• Help keep process documentation and knowledge materials up to date
• Assist with underwriting operations processes including submission intake, policy administration, bordereaux handling, sanctions and compliance checks, policy issuance and documentation
• Support data quality checks to ensure information entered into underwriting and policy systems is accurate and complete
• Help identify recurring issues or bottlenecks and escalate where appropriate
• Support basic reporting and tracking of operational volumes and turnaround times

Requirements

• Experience in underwriting operations, insurance administration, or a similar support role within the London or Company Specialty Market
• Basic understanding of Company Market and/or Lloyd’s environments (full SME knowledge not required)
• Familiarity with London Market systems such as Eclipse, PPL, Whitespace, or similar is desirable but not essential
• Understanding of the policy lifecycle (submissions, endorsements, renewals)
• Strong attention to detail and an organised approach to work
• Clear and professional communication skills, with the ability to work with multiple stakeholders
• Comfortable working in a structured, process-driven environment
• Willingness to learn, develop, and build deeper knowledge of London Market operations

Benefits

• A competitive salary with a generous bonus
• Private healthcare
• Critical illness life assurance at 4 x your annual salary
• Income protection insurance
• A rewarding pension
• Cash back cards for discounts and promotions
• Cycle Scheme to save money on bikes and accessories
• Professional and personal development opportunities including online courses, seminars, and workshops
• Employee Stock Purchase Plan (ESPP)
• Flexible hybrid working model