Consultant facilitating operational excellence and execution management for various client contexts. Engaging in projects to enhance operational performance and deliver value reliably.
About the role
- Lead Consultant in Telecommunications practice supporting Credit & Fraud Risk strategies across B2C and SMB segments. Engaging with senior stakeholders and developing strategic policies in a hybrid work model.
Responsibilities
- Assess the design and effectiveness of credit risk policies, decisioning frameworks, and governance models across various business units as part of the second line of defense
- Develop structured insight-driven recommendations for credit risk supported by analysis and industry best practices, leveraging internal and external analytics tools and credit risk platforms (e.g. FICO and Experian suites)
- Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and harmonization opportunities
- Provide strategic guidance and oversight to junior colleagues across credit risk, fraud and payments ecosystems
- Serve as a subject matter expert to drive client outcomes and strengthen EXL’s industry and functional capabilities
Requirements
- Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
- Minimum 8 years of progressive experience in Credit & Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
- Deep domain understanding of industry standard processes across the credit services lifecycle including application, transaction, merchant, and dispute/chargeback management
- Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
- Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
- Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments.
- Experience with industry standard credit risk platforms (e.g. FICO and Experian suites)
- Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
- Prior consulting or advisory experience in telecom or adjacent industries
- Experience operating in both First & Second Line of Defense or policy / risk oversight role
- Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
- Working knowledge of data visualization software such as Tableau, Power BI and Looker
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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