Supply Chain Graduate managing sales forecasts and supply chain planning for Müller UK & Ireland. Engage with cross - functional teams to improve service levels and reduce business costs.
About the role
- Assistant Vice President (AVP) managing supply chain and procurement operations for a BPO unit. Ensuring delivery quality and customer satisfaction through effective stakeholder collaboration.
Responsibilities
- Manage a multi-client portfolio in the FAO Business BPO business Unit of EXL in India ~100 employees
- Ensure noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities.
- Move each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively).
- Work on solutions, support sales teams, help expand and build current capability footprint.
- Engage with various existing support teams (PE / Digital / Analytics) that will help us achieve the results.
- Manage relationships with customers at the senior management level and ensure customer satisfaction.
- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.
- Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.
- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training.
- Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met.
Requirements
- B.Com/M.Com/MBA/ Master’s degree in Finance/Accounting/Economics
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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