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About the role
- IT Product Manager overseeing design, development, and enhancement of Meter Technology and AMI solutions at Eversource. Leading service delivery transformation and managing vendor relationships.
Responsibilities
- Lead staff and managed service providers through service delivery transformation supporting Meter Technology, AMI, and Energy Efficiency platforms
- Serve as the IT owner for AMI-related applications, including head-end systems, MDMS, meter analytics, and related integration layers
- Work closely with meter technology suppliers and system integrators to ensure contractual obligations, SLAs, regulatory requirements, and cybersecurity standards are met
- Maintain operational, performance, and financial metrics to demonstrate service delivery improvement, system availability, and fiscal responsibility
- Manage all deliverables associated with application operations, maintenance, support, and release management across the Meter Technology portfolio
- Oversee outsourced managed services and cloud/hosted vendor contracts supporting AMI and meter systems
- Ensure all Meter Technology applications are actively monitored for performance, data integrity, and assured operations in alignment with enterprise and monitoring standards
- Establish and maintain effective working relationships with Meter Operations, Field Services, Grid Modernization, Energy Efficiency, Regulatory, and Customer organizations
- Support the transition to agile and product-based delivery models for Meter Technology initiatives
- Oversee activities across business units and IT domains to enable successful implementation and long-term support of AMI and meter-related projects
- Ensure successful delivery of major capital programs related to meter deployments, AMI upgrades, and grid modernization, including seamless transition to steady-state operations
- Manage maintenance, vendor, and project costs for the Meter Technology portfolio
- Lead the development of application roadmaps that support AMI scalability, resiliency, regulatory compliance, and evolving business needs
- Evaluate root cause technical solutions proposed by vendors with a focus on eliminating technical debt and improving long-term platform stability
- Coordinate preparation of statements of work (SOWs), technical specifications, cost estimates, and contract negotiations related to meter technology solutions
- Negotiate and manage external vendor and contractor relationships in alignment with IT and business objectives.
Requirements
- Bachelor’s degree from an accredited four‑year college or university with a focus in Computer Science, Information Systems, Engineering, or a closely related field is required
- Minimum of 10 years of related IT experience, including at least 5 years in supervisory or leadership roles
- Minimum of 5 years managing outsourced IT managed service providers in a complex application environment
- Recommendation of 5 years supporting COTS and enterprise application platforms; experience supporting AMI, MDMS, or utility operations systems strongly preferred
- Strong technical acumen with expert understanding of software development life cycle (SDLC), system integration, data flows, and resiliency architectures
- Familiarity with utility meter technology concepts such as smart meters, meter communications networks, head‑end systems, MDMS, and data quality processes
- Strong analytical and problem‑solving skills with the ability to address complex, cross‑domain technical challenges
- Proven ability to lead and develop teams of direct reports and managed service providers through coaching and performance management
- Customer‑first mindset with a passion for delivering reliable, high‑quality technology solutions that support business operations
- Strong interpersonal, negotiation, vendor management, and business acumen skills
- Strategic thinker capable of anticipating long‑term business needs and technology evolution within the Meter Technology domain
- Ability to prioritize competing demands and manage deadlines in a fast‑paced, operationally critical environment
- Ability to translate operational and performance data into actionable improvement plans
- Excellent verbal, written, and presentation communication skills
- Recognized expertise in application or product management, with strong organizational and project management capabilities.
Benefits
- Eversource offers a competitive total rewards program
- Check out our careers site for an overview of our benefits programs
- Eligible for a potential incentive
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