Site Reliability Engineer for Global Payments ensuring production stability and diagnosing incidents across Apigee API implementations.
About the role
- DevOps Engineer III providing L3 support for Operations across Edge/on-prem and cloud environments. Building automations and handling incidents for customer deployments.
Responsibilities
- Everseen: A leader in vision AI solutions for the world’s leading retailers.
- The Role
- As a DevOps Engineer III, you will be part of the L3 support team for Operations across Edge/on‑prem and cloud, owning complex incidents end‑to‑end: triage, deep‑dive debugging, root‑cause analysis, remediation, and follow‑ups.
- Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Strong Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes expertise are essential.
- To reduce Operations (Customer Deployment) issues, you will build targeted automations (Python, Bash, Ansible) and automate new and existing SOPs used by Operations.
- You will execute safe cloud deployments and upgrades via GitOps and IaC pipelines (Flux, Ansible, Terraform) on AKS and GKE—coordinating validation and rollback plans—and contribute to the maintenance of existing GitLab CI/CD pipelines together with the DevOps engineering teams.
- You will design and continuously refine Alertmanager rules and standardize actionable Grafana dashboards with Operations, ensuring effective use of Prometheus metrics and logs (Grafana Alloy, Thanos).
- Beyond day‑to‑day operations, you’ll apply deep DevOps, CI/CD, and infrastructure automation expertise, drive best practices, share knowledge through workshops and mentoring, write and maintain documentation and SOPs (Standard Operating Procedure), test infrastructure, and collaborate across teams to optimize systems and workflows.
Requirements
- Experience: 4+ years in DevOps-related roles with a strong focus on automation.
- Networking: Proficient in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge to cloud communication and troubleshooting.
- System Administration: Strong system administration skills are required for deploying and troubleshooting OS level outages and Everseen’s containerized Edge application in customer network.
- Cloud Expertise: Extensive experience with Azure (or GCP), including fully automated infrastructure and deployment.
- CI/CD Pipelines: Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and excellent knowledge of Git and associated workflows (e.g., Gitflow).
- Observability: Proven experience with monitoring, logging, and alerting tools and stacks.
- Scripting: Excellent scripting skills in Bash and Python.
- Containerization: Advanced knowledge of Kubernetes and Openshift, including cluster management, orchestration and auto-scaling, deployments using Helm charts and GitOps.
- Microservices Experience: Proven experience with microservices architecture and related deployment strategies.
- Infrastructure as Code: Expertise with Terraform modules.
- Security Practices: Strong understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines.
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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