Outside Plant Project Manager at JSI overseeing OSP FTTH design projects. Leading design teams and managing client relationships in telecommunications.
About the role
- Associate Project Manager managing staffing and project delivery for client services at C Space. Collaborating with leadership and account teams to enhance operational efficiency and project success.
Responsibilities
- Partner with the Communities Delivery leadership team to staff client account teams
- Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals
- Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals)
- Collaborate with the Growth team to plan staffing for new opportunities
- Connect the dots between team communication and data, proactively anticipating next steps
- Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback
- Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail
- Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness
- Build a broad understanding of C Spaces departments, work products, and ways of working
- Handle confidential information with discretion
- Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership
- Oversee freelancer assignments, track budgets, and evaluate performance
- Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who keeps the trains on schedule
- Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery
- Develop and manage project timelines and budgets
- Support management of account scope and project pricing
- Coordinate onboarding for new team members, including access to resources and training on workflows
- Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines
- Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners)
Requirements
- 1-3 years of experience in project management, program management, or executive support within a professional services environment
- Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation
- Skilled at capturing comprehensive, actionable notes from live conversations
- Strong verbal and written communication skills clear, confident, and adaptable for different audiences, both internal and external
- Ability to shift tone across contexts: casual, client-facing, and company-wide
- High-touch communicator who provides timely, detailed updates and follows up consistently
- Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint
- Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively
- Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements
- Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs
- Experience with project management or resource management software is beneficial but not required; willingness to learn is key
- Openness to exploring, testing, and encouraging adoption of new technologies and systems.
Benefits
- Medical, Dental, and Vision Insurance large national carriers (domestic partner coverage included)
- 401(k) with Company Match no vesting period; bi-weekly contributions
- Flexible PTO encouraged to take at least 3 weeks of true vacation time
- Paid Parental Leave
- 12 Paid Company Holidays
- Hybrid/Virtual Work virtual-first workforce with employees in most states
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