Hybrid Site Reliability Engineer – Incident Management, Resiliency

at Enova International

• Job title: Site Reliability Engineer – Incident Management, Resiliency
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $57,000 - $104,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Distributed Systems
• Location requirements: Hybrid, Chicago, United States

About the role

• Site Reliability Engineer focused on incident management and system resiliency for Enova International. Leading incident responses and driving continuous improvement in system reliability with analytics.

Responsibilities

• Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution.
• Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports.
• Deliver documentation that is clear, comprehensive, and accessible to different types of audiences in a timely manner within the established SLAs.
• Facilitate and document blameless post-incident reviews that promote learning and continuous improvement.
• Collect and analyze incident data to identify systemic issues, risks, and trends.
• Work on improvements to how we collect, analyze, and learn from system failures.

Requirements

• 2+ years experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product).
• A strong interest in how complex distributed systems operate—and how to make them more reliable.
• Analytical and problem-solving skills with a systems-thinking mindset.
• Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences.
• Comfort with ambiguity, and the ability to turn vague problems into actionable insights.
• Demonstrated maturity, sound judgment, and organizational awareness.
• Ability to coordinate the resolution of major incidents and post-incident reviews following Enova’s Incident Management Process
• Ability to seamlessly shift between high-urgency incident response and structured project work, with strong organizational skills and the capacity to manage projects independently.

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!