Business Process Project Manager at Qualifacts enhancing productivity and efficiency in behavioral health software operations. Conducting analysis, managing projects, and leading teams to optimize processes.
About the role
- Senior Analyst in Business Systems bridge business requirements with systems design for Canada Life. Collaborating with teams to enhance insurance solutions and deliver exceptional experiences.
Responsibilities
- Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement
- Work closely with business and leadership to understand business needs, requirements, and strategic opportunities
- Representing the business’ requirements
- Defining and designing the business functionality of the system
- Ensuring that the system meets the defined business requirements
- Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables
- Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects
- Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas
- Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques
- Provide support to Developers and Quality Assurance Analysts during design and build phases
- Direct own work through goal setting, time management and planning to meet project deadlines
- Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work
- Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes
- Identify and participate in implementing improvement opportunities
- Identify risks and escalate issues in timely manner
Requirements
- 5+ years working with insurance policy administration systems; experience with Ingenium preferred
- 5+ years as a Business Systems Analyst in a Technology delivery environment
- Accreditation in Business Analysis or equivalent credentials/experience
- Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience
- Strong knowledge of insurance products and business processes
- Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals
- Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities
- Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences
Benefits
- Flexible work environment
- Opportunities for internal mobility
- Recognition of work-life balance
- Volunteering opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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