About the role

Director of Enterprise Release Management leading the enterprise-wide release management capability across all technology platforms. Establishing strategy, governance, and operational excellence for software delivery.

Responsibilities

Establish a centralized enterprise release management function that enables consistent, scalable, and risk-aware delivery across all technology portfolios
Define and implement the enterprise release management strategy, operating model, and governance framework
Establish standardized processes, workflows, RACI, and release controls to ensure consistency across teams and platforms
Develop and manage an integrated enterprise release calendar, coordinating dependencies across applications, infrastructure, and shared services
Drive alignment between release management, change management, support and delivery teams
Establish release KPIs and performance frameworks to measure success
Provide oversight and coordination for complex, high-risk, and cross-functional releases
Identify and mitigate release risks, ensuring appropriate controls, rollback strategies, and readiness criteria are in place
Partner with Change Management to strengthen governance, including CAB effectiveness and decision-making
Improve release execution by standardizing processes, reducing manual effort, and increasing automation in partnership with DevOps and engineering teams
Provide executive-level reporting and insights on release performance, risks, and opportunities for improvement
Build, lead, and develop a high-performing release management team, including defining roles, staffing models, and on-call coverage
Drive continuous improvement through post-release reviews, lessons learned, and process optimization.

10+ years of experience in Release Management, Change Management, DevOps, or IT Operations
5+ years of experience leading teams or enterprise-level functions
Bachelor's degree in information technology, computer science, Engineering or related field or equivalent experience
Proven experience building or scaling enterprise release management or similar operational capabilities
Experience operating in large, complex environments with multiple applications, platforms, and stakeholders
Deep knowledge of ITIL Change and Release Management processes
Experience coordinating large-scale, cross-functional releases across multiple portfolios
Strong understanding of infrastructure and application ecosystems, including cloud, network, and middleware
Experience with tools such as ServiceNow, Jira, or similar platforms
Demonstrated ability to influence cross-functional teams without direct authority
Strong analytical, organizational, and problem-solving skills
Excellent communication skills with the ability to present to both technical and executive audiences
Highly motivated self-starter with the ability to operate effectively in a fast-paced, evolving environment
Ability to balance speed, risk, and quality in decision-making.

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.