Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Application Engineer providing independent support for Control valve and Regulators projects. Collaborating with North American team for technical quote preparation and project guidelines.
Responsibilities
- Review and prepare project guidelines for quotations based on technical specifications.
- Clarify doubts on technical specifications/project guidelines through conference calls with Sales office/impact partner.
- Prepare Technical and Commercial Quote, technical deviations list and generate reports and drawings.
- Provide support on project revisions from Customer.
- Should be capable to support sever/critical service applications for any project-based enquiries with support from senior engineers.
- Contact GIS/SPG teams as and when required for critical application solutions.
- Support Sales office after the issue of PO and prepare transaction for order entry.
- Provide technical support for OE /factory clarifications and assist with change orders.
- Established as one of the contact points for specific Sales/LBP to send projects.
- Getting exposed to TBE meetings with customers by getting assistance from senior engg.
- MIB based product selection for quotes in concurrence with LBP’s.
- Provide support on MRO opportunities, SPIR and RSPL generation jobs.
- Prepare transaction for order entry after issue of PO.
- Maintain records of all work done.
Requirements
- Minimum 2-year experience of any Engineering background.
- Knowledge of all Fisher products and accessories.
- Understanding of product specifications and Incoterms.
- Adequate knowledge of sizing control valves for industry specific applications
- Knowledge of MIB strategy & implementation skilled in using the FF2 tool
- Basic knowledge of Inactive/obsolete/Competitor products.
- Degree in Mechanical/Instrumentation/Chemical/Metallurgical Engineering.
- Basic understanding of MS word, excel and power point.
- Excellent written and verbal communication skills
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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