Hybrid Product Engineer

Posted 1 hour ago

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About the role

  • Product Engineer providing expertise for software used in Emerson's AMS portfolio. Working with customers to diagnose issues and enhance products in industrial automation.

Responsibilities

  • Working directly with customers and global product support staff to diagnose issues
  • Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites
  • Becoming a subject matter expert on our products to influence future innovation
  • Building Knowledge Base Articles and content for product information
  • Developing and delivering department training sessions for new product releases
  • Providing feedback to Marketing and Technology teams regarding our end-user requirements

Requirements

  • Experience with software troubleshooting and support
  • Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
  • Network skills, database applications, knowledge with virtual machines, web-based applications
  • Strong multi-tasking skills
  • Ability in resolving system issues in a production environment
  • Excellent communication skills
  • Legal authorization to work in the United States without sponsorship now or in the future

Benefits

  • Medical insurance plans
  • Dental coverage
  • Vision coverage
  • Employee Assistance Program
  • 401(k)
  • Tuition reimbursement
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave
  • Vacation and holiday leave

Job title

Product Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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