As an IT Business Systems Analyst, ensure global operations achieve service level goals through customer support. Participate in Agile ceremonies, unit testing, and Oracle system enhancements.
Responsibilities
Participate in Agile ceremonies, providing updates on unit testing, documentation, interface work, and Oracle HCM/EBS configurations.
Perform unit testing to validate functionality, ensure quality, and support defect resolution.
Assist with implementing customer functionality by supporting requirements‑gathering activities and contributing to technical design specifications
Support Oracle HCM to EBS interface enhancements, with a focus on integration improvements and data accuracy.
Partner with organizational points of contact to identify, troubleshoot, and resolve production issues.
Requirements
Bachelor's degree in Human Resources, Information Technology, Business, or a related field.
1–2 years of relevant work experience in a Shared Services industry, preferably with a focus on payroll applications, systems, and HR processes.
Excellent customer service orientation.
Intermediate to advanced proficiency in Microsoft Office tools.
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