Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Application Support Engineer at Emerson supporting IT systems and applications. Provide technical expertise in a dynamic environment while contributing to strategic IT direction and digital transformation initiatives.
Responsibilities
- Provide ongoing production support for applications and interfaces, including troubleshooting, root cause analysis and issue resolution.
- Lead or participate in small to medium system implementation projects using Waterfall or Agile methodologies.
- Assist with technical requirements definition, impact analysis, and implementation planning.
- Design test scripts, perform unit testing, validate results, and provide technical sign-off.
- Maintain existing software solutions and interfaces between applications, ERP systems, and other relevant software.
- Support database maintenance, application development, and implementation activities.
- Create and maintain documentation for software applications and technical processes.
- Perform analysis on business systems, data, and technical issues, providing guidance in change management.
- Communicate effectively with suppliers, project teams, and business stakeholders to ensure smooth implementation of changes.
- Collaborate with contractors to ensure timely and quality delivery of software and services.
Requirements
- Minimum 3 years of experience in IT systems/applications analysis or support roles.
- Bachelor’s degree in a relevant business or IT discipline.
- Knowledge of object-oriented programming (C#, .NET), Microsoft SQL and ERP systems.
- Exposure to digital transformation trends (Cloud, API platforms, RPA, Analytics).
- Fluent English, both written and spoken, with the ability to communicate technical concepts clearly to diverse audiences.
Benefits
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
- We foster an environment that encourages innovation, collaboration, and diverse perspectives.
- Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
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