Solutions Engineer supporting global solutions engineering team with demos and technical presentations. Collaborating with partners to customize solutions and facilitate product development based on feedback.
About the role
- Solutions Engineer at Emergent Software designing and implementing low-code customer integrations. Collaborating with technical and non-technical stakeholders to ensure scalable solutions and data integrity.
Responsibilities
- Lead technical onboarding and integration projects for SMB and enterprise clients, making sure solutions follow company standards and avoid direct vendor-to-vendor integrations.
- Configure and manage integrations using drag-and-drop tools, including data transformations, webhook handling, and workflow mapping.
- Collaborate with non-technical customer contacts and internal teams to understand workflows and translate requirements into scalable technical solutions.
- Make sure all integrations begin and end within the company’s internal platform, maintaining data integrity and process consistency.
- Troubleshoot integration issues, manage error handling, and maintain reliable, repeatable processes (e.g., idempotency, safe reruns).
- Participate in occasional onsite client workshops or whiteboarding sessions, especially for enterprise engagements.
Requirements
- Experience with low-code or integration platforms (e.g., MuleSoft, Logic Apps, or similar).
- Strong understanding of integration patterns, data formats (XML, EDI, JSON), and HTTP-based communication.
- Technical background in engineering or development; while not hands-on coding, this role requires comfort with technical concepts and discussions.
- Ability to confidently communicate with both technical and non-technical stakeholders, often serving as the most technical person in the room.
- Platform-agnostic mindset; experience with AWS, Azure, or similar cloud environments.
- Experience working in SaaS environments and supporting a range of client sizes is preferred.
Benefits
- U.S. work authorization required; no sponsorship available.
- Ability to travel to the company’s Milwaukee, WI location once per month for on-site collaboration.
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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