Product Application Engineer developing sealing technology solutions for clients at Angst+Pfister. Managing projects and client relationships in a hybrid work environment.
About the role
- Application Engineer I providing customer support and technical expertise for Elo Touch Solutions. Managing technical support cases and ensuring the best customer experience possible.
Responsibilities
- Provide expertise and support to Elo’s internal and external customers via telephone, email and in person as needed
- Embrace the ‘customer first’ mentality with a focus on customer experience
- Manage technical based support cases with proper tracking, communication and schedules as needed
- Work directly with other Elo personnel to help drive solutions for the customer
- Manage issues and projects effectively while providing the best customer experience possible
- Maintain a high level of product knowledge and applications
- Articulate technology and product positioning to both business and technical users
- Capable of providing online trainings and walk-throughs of products at an intermediate level
Requirements
- Minimum of a 2-year technical degree from an accredited institution OR 2 years of related technical experience in similar field
- Effective communication is imperative including the ability to provide extreme detail around solutions both verbally and in writing
- Advanced multitasking ability
- Ability to learn new concepts quickly
- Project management
- Problem solving skills to support technical troubleshooting
- Intermediate to advanced understanding of the core operating systems in use today: Windows, Mac, Linux, iOS and Android
- Network troubleshooting experience that includes; LAN, WI-FI and Mobile
- Multi-lingual (English/Spanish/Portuguese)
- Empathy towards customers
- Elevated problem-solving skills
- Previous technical experience in computer related field or education
Benefits
- Health, Dental, Vision, Life Insurance
- Paid Vacation
- 401K
- Long and Short-Term Disability
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Applications Engineer specializing in vibration technology, working with OEM clients to develop tailored solutions. Training and supporting clients and colleagues while collaborating with international teams.
Technical Lead working within a cross - functional scrum team at Vanguard. Lead and coach developers, ensuring viability of IT deliverables with strong programming background.
Technical Architect designing application architectures for SAS Viya solutions on Azure and AWS. Collaborating with teams to deliver reliable and scalable cloud - based solutions.
Field Application Engineer providing technical support throughout the product lifecycle for congatec software products. Ensure high customer satisfaction through technical support and customer trainings.
Technical Customer Support Engineer at congatec providing support throughout the software product design lifecycle. Ensuring customer satisfaction and collaborating closely with various teams.
Mid - level Application Support Engineer providing Tier 2 / Tier 3 support for manufacturing applications at PA Solutions. Strong SQL experience needed to ensure system reliability in a regulated environment.
Application Support Engineer managing application support for pharmaceutical production systems in Indianapolis. Partnering with global teams to ensure reliability and compliance in a regulated environment.
Application Security Engineer providing expertise in cybersecurity for government projects. Collaborating within a team to perform security assessments and enhance secure development practices.
Applications Engineer providing pre - sales technical support for robotics solutions at Brooks Automation. Supporting OEMs and distributors with expertise in motion control and collaborative robotics technology.