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About the role
- Azure Developer and/or Dynamics 365 Consultant design and deliver platforms for Financial Services organizations. Collaborating with teams to create AI-enabled customer engagement solutions.
Responsibilities
- Azure Development
- Design and implement Azure-native solutions:
- Azure Functions, App Services, API Management
- Logic Apps and integration services
- Secure, compliant cloud architectures
- Embed AI capabilities into customer and agent workflows while ensuring governance, security, and auditability.
- Translate business objectives into scalable, AI-ready technical solutions.
- Dynamics 365 Customer Service & Omnichannel
- Design and configure Dynamics 365 / Dynamics CE / Dynamics CRM solutions, including:
- Case & knowledge management
- SLAs and service automation
- Omnichannel for Customer Service
- Modern agent experience capabilities
- Implement security models, data models, integrations, and ALM best practices.
- Modernize legacy CRM platforms into cloud-native, extensible architectures.
- Architecture & Integration
- Design scalable Azure and Dynamics 365 integration architectures that support secure, enterprise-grade customer platforms:
- Implement event-driven integrations using Azure messaging services with Dynamics 365
- Design API-first architectures leveraging Azure API Management
- Integrate Dynamics 365 with core financial systems securely and at scale
- Align solutions with security, compliance, and data governance requirements in Financial Services
- Support CI/CD and ALM best practices across Azure and D365 environments
- Delivery & Advisory
- Lead or contribute to Azure and Dynamics 365 transformation programs within Financial Services
- Partner with business and IT stakeholders to align customer experience and platform objectives
- Guide implementation teams while ensuring architectural integrity, compliance, and delivery quality
- Contribute to reusable Azure/D365 methodologies and AI-enabled accelerators within Electric Mind’s Microsoft practice
Requirements
- 5-15 years of experience in Azure development, Dynamics 365 (CE / CRM), or enterprise CRM implementation
- Hands-on experience with Dynamics 365, Omnichannel / agent experience solutions, Power Platform, and Azure integration services
- Proven delivery experience within Financial Services (banking, insurance, capital markets, wealth, or fintech)
- Strong understanding of Dynamics security models, data architecture, API and integration design
- Experience with CI/CD, ALM, and cloud governance in regulated environments
- Ability to operate across technical implementation and functional solution design
- Strong consulting presence and stakeholder communication skills
Benefits
- Drive the design and implementation of intelligent customer engagement solutions on Azure and Dynamics 365 for leading Financial Services clients.
- Contribute to high-impact transformation programs at the convergence of AI, cloud, and CRM, delivering measurable business value.
- Deepen your expertise in Azure AI services, Dynamics 365 modules, and enterprise architecture, while helping grow Electric Mind’s AI-enabled Microsoft practice.
- Shape how AI and CRM modernization are responsibly executed in regulated industries, ensuring compliance, security, and ethical use of technology.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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