Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Support Agent handling banking information certification and client inquiries in a hybrid role. Supporting teams in France and internationally with customer satisfaction.
Responsibilities
- Certifier les coordonnées bancaires pour nos clients : Votre mission sera d'appuyer la vérification et la validation des informations bancaires tout en travaillant avec les différentes parties prenantes pour prévenir les fraudes.
- Gérer les demandes entrantes et assurer une relation client de qualité : Vous serez là pour répondre aux questions, accompagner les clients et faire en sorte qu’ils soient satisfaits à chaque étape de la certification.
Requirements
- Vous êtes intègre, courtois.e, enthousiaste et savez communiquer de façon claire et précise, à l’écrit comme à l’oral.
- Vous êtes autonome, persévérant.e et organisé.e
- Vous maîtrisez l’outil informatique
- Français et anglais courants
- La pratique d'une autre langue étrangère serait un plus
Benefits
- Avoir des Tickets-Restaurants à 9 euros par jours pris en charge à 60% par l'employeur
- 6 jours de congés supplémentaires par an
- travailler avec une équipe accueillante et le tout dans la bonne humeur
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