Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Collaboration Administrator responsible for managing Microsoft 365, Slack, and Google Workspace to enhance employee collaboration. Driving tech adoption and security for global teams at eBay.
Responsibilities
- Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.
- Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect.
- Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information.
- Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity.
- Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay’s broader strategic objectives and product roadmaps.
- Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued.
- 7+ Years of experience administrating M365 and Google Workspace configurations.
- 5+ Years of experience with Slack Enterprise Grid administration and integrations.
- 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI.
- 3+ Years of experience administrating Windows and Linux OS.
- 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements.
- Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API.
- Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID.
- Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script.
- Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender.
- Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams.
Benefits
- Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
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