Hybrid Grid Support Center Engineer – Database Focus

Posted 2 hours ago

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About the role

  • IT Engineer in a hybrid role supporting energy system applications with a focus on Oracle databases. Collaborating in a team to ensure smooth IT operations and user support.

Responsibilities

  • Part of a 10-member team responsible for supporting our IT landscape in the distribution grid.
  • Act as the first point of contact for internal users, receiving incidents and requests related to the network community’s energy systems.
  • Document, resolve, or escalate these issues to the technical product teams.
  • Provide regular training on internal systems and coordinate with other teams.
  • Participate in a structured on-call rotation to ensure 24/7 operation of our systems.
  • Serve as a specialist for our eCount application in the area of Oracle databases.
  • Laptop and company mobile phone provided.
  • Frequent on-site meetings during the onboarding phase; thereafter approximately one to two team meetings per month.

Requirements

  • Completed IT vocational training or degree with relevant professional experience.
  • Broad technical understanding, enjoyment of troubleshooting, and a high level of initiative.
  • In-depth knowledge of the Oracle database environment, e.g., SQL, PL/SQL, SQL tuning (analyzing execution plans, adjusting SQL profiles, etc.).
  • Ideally experience with metering solutions (Robotron eCount).
  • Experience handling 1st and 2nd level support requests.
  • Independently develop PowerAutomate scripts to automate processes.
  • Strong customer and service orientation.
  • Independent and meticulous working style.
  • Business-fluent German (at least C1) and very good English skills (at least B2 level).

Benefits

  • Flexible working hours, 37-hour week and 30 days of vacation.
  • Combination of home office and on-site presence — travel time is counted as paid working time.
  • Parental leave for both mothers and fathers is fully supported.
  • We offer numerous internal health programs, a high-quality canteen with subsidized meals, and access to a family service (e.g., support finding childcare).
  • Take advantage of "Workation" and work up to 20 days per year from within the European Union.
  • Attractive collective agreement-based compensation – Christmas bonus – performance-related pay – capital-forming benefits – company pension scheme – worldwide group accident insurance.

Job title

Grid Support Center Engineer – Database Focus

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Tech skills

Location requirements

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