IT Support Specialist providing a single point of contact IT support service for all SEB Group employees. Resolving daily IT issues while being part of a dedicated team in SEB Technology.
About the role
- Cluster IT Manager coordinating IT operations and initiatives for DS Smith across Germany, Switzerland, and Benelux. Ensuring effective escalation and communication between local teams and regional leadership.
Responsibilities
- Escalate in-country business and IT demands to the Sub Region Head of IT for prioritization and alignment.
- Identify and escalate critical issues and risks that may impact service delivery or project execution.
- Give input to Head of Delivery on upcoming project demand, as well as portfolio status.
- Coordinate the in-country matrix team to ensure effective execution of prioritized IT activities.
- Collaborate with local infrastructure and application teams to deliver business-critical initiatives.
- Maintain clear and proactive communication and collaboration with business stakeholders to identify and address business needs.
- Track progress of prioritized activities and ensure timely delivery in alignment with business expectations.
- Contribute to continuous improvement of escalation and coordination processes.
Requirements
- Bachelor’s degree in Information Technology, Business Informatics, or related field
- 5+ years of experience in IT service delivery, coordination, or project management
- Strong understanding of IT infrastructure and enterprise applications
- Excellent communication and stakeholder management skills
- Experience working in a matrix or regional organizational structure
- Familiarity with ITIL or similar service management frameworks
- Experience in demand management and escalation processes
- Strong organizational and problem-solving abilities
- Ability to manage multiple priorities in a dynamic environment
- Fluent in English; in other language is a plus
Benefits
- Health insurance
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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