Senior Business Analyst focusing on capturing requirements and improving processes at Fleet Alliance. Driving project delivery and ensuring stakeholder needs are met.
About the role
- Business Analyst supporting digital transformation for TMS, a subsidiary of DS Smith. Collaborating with cross-functional teams to enhance operational efficiency and customer integration.
Responsibilities
- Gather, analyse, and document business and functional requirements in collaboration with stakeholders
- Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
- Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
- Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
- Facilitate workshops, meetings, and communication between business teams and IT
- Produce clear documentation including process maps, business cases, user stories, and specifications
- Support testing and validation activities to ensure solutions meet business expectations
- Assist with change management, including the creation of training materials and supporting user adoption
- Contribute to system and data integration initiatives that improve customer-facing and internal processes
- Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements
- Support the adoption of digital tools across departments and contribute to post-implementation reviews
- Maintain awareness of emerging technologies and support the development of best-practice standards for business analysis
Requirements
- 3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
- Familiarity with Agile and Waterfall delivery methodologies
- Experience in FMCG or print management is highly desirable
- Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
- Understanding of customer integration technologies (e.g., APIs, CRM platforms)
- Experience with data analysis and reporting tools; relevant certifications are advantageous
Benefits
- Competitive salary
- Qualifying Sick Pay scheme
- Pension scheme & Life insurance
- Share Save scheme
- Income Protection
- 25 days holiday plus Bank Holidays
- Employee Assistance Programme
- Virtual GP, Occupational Health & free Flu vaccine
- Cycle to Work and shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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