Customer Solutions Analyst providing technical support to SiteMinder customers. Engaging with global clients to enhance customer satisfaction through effective troubleshooting and support.
About the role
- Business Analyst supporting digital transformation for TMS, a subsidiary of DS Smith. Collaborating with cross-functional teams to enhance operational efficiency and customer integration.
Responsibilities
- Gather, analyse, and document business and functional requirements in collaboration with stakeholders
- Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
- Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
- Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
- Facilitate workshops, meetings, and communication between business teams and IT
- Produce clear documentation including process maps, business cases, user stories, and specifications
- Support testing and validation activities to ensure solutions meet business expectations
- Assist with change management, including the creation of training materials and supporting user adoption
- Contribute to system and data integration initiatives that improve customer-facing and internal processes
- Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements
- Support the adoption of digital tools across departments and contribute to post-implementation reviews
- Maintain awareness of emerging technologies and support the development of best-practice standards for business analysis
Requirements
- 3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
- Familiarity with Agile and Waterfall delivery methodologies
- Experience in FMCG or print management is highly desirable
- Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
- Understanding of customer integration technologies (e.g., APIs, CRM platforms)
- Experience with data analysis and reporting tools; relevant certifications are advantageous
Benefits
- Competitive salary
- Qualifying Sick Pay scheme
- Pension scheme & Life insurance
- Share Save scheme
- Income Protection
- 25 days holiday plus Bank Holidays
- Employee Assistance Programme
- Virtual GP, Occupational Health & free Flu vaccine
- Cycle to Work and shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Business Analyst working closely with the Platform Architect for Microsoft Dynamics 365. Involved in designing and configuring applications while advising on complex solutions architecture.
Senior Telecommunication Business Analyst managing IT demand for business stakeholders in satellite communications. Collaborating across international teams to ensure requirements align with technological capabilities.
Business Analyst utilizing data analysis to drive business decisions for QBE. Collaborating with stakeholders to provide insights and recommendations based on data.
Data Solutions Analyst designing enterprise data systems for the Alberta Office of Statistics and Information. Building data pipelines, ensuring data quality, and supporting policy decisions across government.
Business Analyst responsible for supporting marketing campaign design and approvals at Sun Life. Collaborating with IT and business groups to ensure successful marketing initiatives.
Business Analyst working as part of a transformation team at Kocho. Focusing on business strategy and requirements to facilitate technology adoption for clients.
Business Analyst collaborating with clients to build innovative solutions. Engaging closely with Product Owners to translate requirements into actionable User Stories in an agile environment.
Senior Business Analyst at fintech firm focusing on establishing a business providing digital solutions and application development. Collaborate with stakeholders and translate business needs into functional designs.
Junior OKR & Business Analyst supporting TMO in driving strategic alignment through OKR framework. Collaborating with teams to provide actionable insights for decision - making in a multicultural environment.