Quality Engineer intern coordinating quality activities at Arquus in Limoges. Joining a highly qualified team in the development and manufacturing of all - terrain armored vehicles.
About the role
- Quality Assurance Analyst monitoring IT service desk and desktop support processes at Dexcom. Ensuring quality standards and providing insights to improve customer experience while working on special projects.
Responsibilities
- Responsible for monitoring and evaluating IT service desk and desktop support issue resolution processes.
- Responsible for monitoring and evaluating a high volume multi communication channel and multi process tasks to ensure quality standards are met.
- Execute audits ensuring quality and consistency across all Quality Assurance resources.
- Use quality monitoring data management system to compile and track performance at team and individual level.
- Provide clear and actionable feedback about the customer experience, and compliance to process and regulations.
- Generate reports, analyze trends and insights from QA data.
- Share recommendations and process improvements that may improve overall customer experience and streamline the process.
- Develop and maintain a vertical knowledge of Dexcom product and service.
- Collaborate for process / workflow updates and improvements with the production and internal support groups.
- Capable of working in special projects and performs other duties as required.
Requirements
- More than 3 years of experience with Quality Assurance in Technical and/or Technology Help/Service Desk.
- Preferred: ITIL Specialist certified.
- Knowledgeable in root-cause analysis and quality tools.
- Excellent attention to details and accuracy.
- Outstanding analytical and structured problem-solving skills.
- High ability to work with and resolve complex issues.
- Strong time management skills and ability to prioritize work.
- Excellent verbal and written communication skills, exceptional interpersonal, and listening skills.
- Ability to work in a team environment, multi-task and manage conflict.
- Ability to work effectively under pressure.
- Strong customer service orientation.
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Job title
Job type
Experience level
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Not specified
Degree requirement
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