Client financial services agent providing personalized support to members and clients. Collaborating with advisors to deliver services and maintaining business relationships.
Responsibilities
Work closely with advisors to provide personalized support to members and clients
Help advisors deliver services and maintain business relationships
Address members' and clients' immediate needs by offering simple, rapid solutions
Ensure member/client satisfaction and service quality in accordance with the organization’s standards
Provide significant business development support
Assist members and clients by delivering excellent customer service
Prepare proposals for routine transactions and support the sale of products and services based on client needs
Requirements
Attestation of Collegial Studies
Minimum of three years of relevant experience
Mutual Fund Representative Certificate — Autorité des marchés financiers (AMF)
Proficiency in French required
Understanding of financial documents used in asset management
Knowledge of all products and services offered to caisse members
Experience integrating financial data into systems
Knowledge of compliance requirements under An Act respecting the distribution of financial products and services
Familiarity with operating procedures related to investment and financing activities
Knowledge of service standards
Availability to work one evening per week until 8:00 p.m.
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined-benefit pension plan providing predictable, stable retirement income
Group insurance including telemedicine
Reimbursement for health and wellness expenses and telework equipment
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