Senior Data Analyst responsible for modifying existing software applications and writing new programs to support user needs. Collaborating with teams, designing, and implementing solutions for data analytics.
About the role
- Senior Operations Data Analyst driving data insights at InsurTech company in Berlin. Focused on operational data and strategic decision-making with cross-functional teams.
Responsibilities
- Take full responsibility for the accuracy, consistency, and usability of operational data, reporting, and insights
- Analyse data from multiple sources (e.g. claims, customer service, operational performance) to uncover trends, risks, and improvement opportunities
- Develop and maintain dashboards and reports to monitor KPIs such as loss ratios, service quality, and customer satisfaction
- Deliver clear, actionable insights to non-technical stakeholders and support ad-hoc analyses for Operations and Management
- Identify anomalies, inefficiencies, and process improvement opportunities through deep data analysis
- Translate business requirements into precise data needs and help shape the operations data roadmap
- Collaborate closely with the Data Platform team to ensure data integrity, scalability, and alignment with business priorities
- Provide leadership with data-driven insights on high-impact topics (e.g. customer segmentation, CSAT analysis, performance optimisation)
- Act as a trusted advisor to management on critical business questions, using data to guide strategic decisions
- Lead cross-functional analytical initiatives, such as integrating new markets into our reporting landscape or supporting pricing and product analytics for new insurance products
Requirements
- Bachelor’s or Master’s degree, or equivalent professional experience
- At least 4 years of experience in operations data analysis, ideally in a B2C environment
- Strong skills in SQL and BI tools (e.g. Metabase, Looker, Tableau)
- Proven track record of using data and metrics to improve business performance
- Experience building or optimising data models
- Ability to work independently while collaborating effectively with cross-functional teams
- Business-fluent German and English
- Experience working closely with leadership or C-level stakeholders on strategic, data-driven decisions (Nice-to-have)
- Knowledge of insurtech or fintech data environments (Nice-to-have)
Benefits
- Attractive fixed salary
- Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.
- Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
- Work hybrid – from your home office or in our office in Berlin-Mitte
- Work abroad in the EU for up to 60 days
- Benefit from free coaching sessions with nilo.health, our mental health tool
- Test our products yourself! Choose between dentolo, petolo or vitolo
- Learning Budget starting from 750 € per year
- Regular (360 degree) feedback
- Legendary summer and winter parties
- Regular team events
- Many discounts on the corporate Benefits Platform
- Two Community Days per calendar year
- Pet friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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