IT User Help Desk Agent supporting clients with software and hardware issues in Hamburg. Professional support in a hybrid work environment for a leading German IT service provider.
About the role
- IT Support Specialist responsible for technical support and IT infrastructure maintenance at Dedale. Ensuring optimal system performance across APAC and Paris regions in a hybrid workplace.
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners and other IT Equipment
- Set up new user accounts and ensure proper access control
- Monitor and maintain computer systems and networks to ensure optimal performance and security
- Diagnose and repair hardware and software faults for desktops, laptops, and peripheral devices
- Provide technical support across the company
- Respond promptly to IT service issues and support requests via ticketing system, phone, or in-person
- Train staff on the use of new hardware, software, and internal systems
- Provide Airtable support
- Repair and replace equipment as necessary to minimize downtime and maintain operational efficiency
- Test new technologies and software, recommending and implementing improvements to enhance system performance
- Provide network administration and ongoing support for internal systems, ensuring continuous connectivity and smooth operations
- Create and manage user accounts and access controls based on company security policies
- Maintain accurate records of IT assets, software licenses, and service/repair logs
- Implement and maintain disaster recovery plans to protect data and ensure business continuity
- Ensure compliance with software licensing laws and usage guidelines
- Work with third-party vendors to resolve complex IT issues and ensure the reliability of IT services.
Requirements
- At least 2-3 years of experience in IT support, helpdesk, or a similar technical role
- Strong understanding of Windows environments, network fundamentals, and general IT hardware/software
- Knowledge of Microsoft 365 (O365) administration and support (Outlook, Teams, SharePoint, OneDrive, etc.)
- Prior experience or familiarity with Airtable is a plus
- Ability to clearly explain technical issues to both technical and non-technical users
- Proficiency in troubleshooting, resolving technical issues, time management, and organizational skills
- Experience with user account management and network support
- Ability to provide both in-person and remote technical support
- Strong problem-solving, communication, and organizational skills.
Benefits
- Hybrid workplace
- Opportunity for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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