Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Solutions Engineer leveraging German language skills to connect advanced product capabilities with customer use cases. Supporting DACH region growth through technical discovery and custom demos.
Responsibilities
- Lead technical discovery aligned to customer pain points, audit workflows, and industry use cases.
- Create and deliver high-impact custom demos that address real audit/test procedures and highlight ROI.
- Run proof-of-value pilots with clear goals, timelines, and success measures.
- Validate technical feasibility, product fit, and use cases from both IA and EA perspectives.
- Become the primary technical voice for the DACH market, representing regional needs, regulations, and customer insights.
- Provide continuous feedback to Product & Engineering on DACH-specific use cases and feature gaps.
- Collaborate with AEs and AMs to drive new revenue, upsell, and cross-sell across all customer segments in DACH — not only enterprise.
- Participate in all stages of the 120-day deal cycle, including discovery, demos, pilots, RFPs, and infosec questionnaires.
- Own CRM documentation, deal handovers, and solution fit validation.
- Take initiative in building new workflows, improving SE practices, and contributing to global SE initiatives.
- Serve as a trusted technical advisor influencing customer tech & AI strategy.
Requirements
- Deep understanding of audit practices: internal audit, external audit, controls testing, or financial advisory.
- Experience performing audit procedures, testing controls, or advising audit teams.
- Native or fluent German + fluent English.
- Ability to run technical conversations, identify customer pain points, map them to use cases, and communicate clearly with both technical and non-technical stakeholders.
- Strong documentation, discovery questioning, and ability to articulate complex concepts simply.
- Resilience and adaptability - thriving in undefined setups and evolving processes typical of scale-ups.
- Nice-to-haves: Experience in Digital Transformation, Finance Transformation, Financial Advisory, or Internal Audit at large corporates.
- Exposure to technical pre-sales, technical consulting, or customer-facing technical roles (e.g., SE, Sales Engineer, Solutions Architect, Technical Account Manager).
- Familiarity with DataSnipper or audit automation tools.
Benefits
- Equity (Stock Appreciation Rights) to share the company's success and growth
- Excellent salary package, competitive for top tech talent
- Pension plan with a 6% contribution on top of your base salary
- 28 vacation days per year (full-time) to support your work-life balance
- Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office
- Daily, freshly prepared lunches by our in-house chef to keep you energized
- Parking and NS card for easy commuting to the office
- Access to continuous learning and development initiatives to grow your skills
- Engage with a vibrant international team spread across five global offices
- Company-wide events like DataSnipper GO, where global teams come together
- Access to OpenUp, a mental health and wellness platform supporting your wellbeing
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