Senior Field Service Engineer delivering technical service and maintaining operations of automated baggage handling systems. Involved in troubleshooting, preventive maintenance, and improving customer satisfaction.
About the role
- IT-Service Engineer providing on-site support for end-user workplace services in Frankfurt, Mainz, or Ingelheim. Responsible for installation, configuration, and troubleshooting of IT hardware and software.
Responsibilities
- On-site support for EUWS (End User Workplace Services)
- IMAC/D and break & fix services for desktops, laptops and mobile devices
- Installation and configuration of customer-deployed hardware and software
- Printer support in a multi-vendor environment and print management
- In-depth, non-standardized fault analysis within a customer-specific IT landscape
- Reviewing and processing tasks using an electronic ticketing system
- Handling trouble-ticket systems (including routing tickets to other departments)
- Communication via ticketing systems, email and telephone
- Installation, software servicing and integration of new systems
- Execution of local relocations and hardware rollouts
- Support for mobile devices
- Support for training and conference rooms
- Updating the knowledge database
- Support of asset lifecycle management
Requirements
- Completed vocational training in IT or relevant professional experience in a similar role
- Very good general IT knowledge (client hardware & software, standard applications such as Windows 10/11)
- Know-how in LAN/WAN services and strong knowledge of various mobile devices
- Good knowledge of call-tracking systems and experience working with SLAs
- Competence in multi-vendor support for desktops, workstations, laptops, tablets and mobile devices
- Affinity for documentation and continuous knowledge acquisition
- Strong customer and service orientation, resilience, flexibility and excellent team skills
- High level of reliability and a strong sense of responsibility
- Class B driver's license required (supporting branch sites assigned to the location)
- Very good German and good English skills, both written and spoken
Benefits
- Work-life balance: Flexible working hours for optimal compatibility of work and private life
- Time off: 30 vacation days per year
- Attractive compensation: Annual salary and bonus review, employer-funded company pension plan
- Efficient collaboration: Flat hierarchies with an informal culture and short decision-making paths
- Latest hardware: MacBook or Windows laptop and an iPhone with dual-SIM
- Job security: Permanent employment contract in a future-oriented IT company
- Career & development: Individual support through our career model, structured training catalog and regular development discussions
- Modern work environment: State-of-the-art offices with ergonomic equipment in a central location with direct public transport connections
- Parking: Free parking nearby
- Sustainable mobility: Subsidy toward the leasing rate for a company bike (JobRad)
- Team & events: Mainz 05 stadium experience, summer party, bowling, online quizzes & more
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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