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About the role
- Junior IT Service Manager at DATAGROUP coordinating client services and internal delivery teams. Engaging with clients, monitoring performance, and optimizing ITIL processes in a dynamic environment.
Responsibilities
- You act as a link between our clients and our delivery teams (servers, network, Active Directory, clients, service desk, SAP AMS, cloud, etc.)
- You are responsible for ensuring that the contractual service commitments to these clients are met
- From the proposal process, through project phases, to operational services: you coordinate all client requirements and manage the involved internal and external units
- You also monitor the client's SLAs and KPIs and prepare reporting and analyses
- You define and optimize ITIL processes and align them with the clients
- You also manage escalation procedures for the services you are responsible for
Requirements
- You hold a degree (e.g., in business informatics) or have completed vocational training in IT
- You are enthusiastic about the IT world, follow the latest developments and trends, and ideally have basic technical knowledge of IT infrastructures
- You enjoy building and maintaining client relationships and demonstrate an open, communicative, and confident manner
- You are willing to take on responsible tasks and possess strong organizational skills
- Even in stressful situations and escalations, you remain calm and keep the resolution of the issue in the client's best interest in view
- Very good German skills (level C1) and good English skills (level B2) complete your profile.
Benefits
- Welcoming culture: an open, cooperative working atmosphere and collaboration within an approachable and motivated team
- Flexibility that suits you: flexible working hours, part-time models, sabbaticals
- Mobile working: options and equipment for remote work
- Career & development: individual training opportunities and support for academic studies
- Stay healthy & active: Hansefit & online programs, JobRad (company bicycle), health days, vaccination appointments
- Family-friendly: subsidy for childcare costs
- Top equipment: choice of technical equipment, modern offices with ergonomic workstations
- Corporate benefits: discounts from numerous providers
- Future & togetherness: company pension scheme, free selection of beverages, fresh fruit basket and many company and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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