IT Service Delivery Manager coordinating between clients and technical teams in an innovative IT company. Focused on customer relationships and ensuring smooth IT operations.
Responsibilities
First point of contact for clients
Keep operations running and answer questions
Coordinate between clients and technical teams
Strengthen customer relationships
Handle requirements, proposals and billing
Requirements
Vocational training or degree in IT, or career changers with a passion for technology
Some professional experience in IT
Several years of experience working with clients
Initial experience in leading and coordinating teams
Independent, proactive working style and self-initiative
Very good German language skills
Good English language skills
Benefits
Individualized onboarding with a personal mentor
Challenging, varied and autonomous work
Flat hierarchies instead of bureaucratic red tape
Flexibility: hybrid work, flexible hours, additional vacation days
Modern, well-equipped offices: height-adjustable desks, dual monitors, quiet rooms and open spaces
Company bike program (JobRad) & team spirit: road bike or e-bike welcome
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