Hybrid IT Service Delivery Manager

Posted 5 days ago

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About the role

  • IT Service Delivery Manager coordinating between clients and technical teams in an innovative IT company. Focused on customer relationships and ensuring smooth IT operations.

Responsibilities

  • First point of contact for clients
  • Keep operations running and answer questions
  • Coordinate between clients and technical teams
  • Strengthen customer relationships
  • Handle requirements, proposals and billing

Requirements

  • Vocational training or degree in IT, or career changers with a passion for technology
  • Some professional experience in IT
  • Several years of experience working with clients
  • Initial experience in leading and coordinating teams
  • Independent, proactive working style and self-initiative
  • Very good German language skills
  • Good English language skills

Benefits

  • Individualized onboarding with a personal mentor
  • Challenging, varied and autonomous work
  • Flat hierarchies instead of bureaucratic red tape
  • Flexibility: hybrid work, flexible hours, additional vacation days
  • Modern, well-equipped offices: height-adjustable desks, dual monitors, quiet rooms and open spaces
  • Company bike program (JobRad) & team spirit: road bike or e-bike welcome
  • Company-subsidized pension plan
  • Corporate benefits for shopping and experiences

Job title

IT Service Delivery Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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