Assistant Multi - Unit Manager providing operational support and oversight for retail operations. Key management layer between Shift Managers and Multi - Unit Management ensuring performance metrics accountability.
About the role
- IT Helpdesk employee for banking applications in a supportive IT role. Assisting users in a Windows network and ensuring smooth banking operations.
Responsibilities
- Support focusing on banking-specific applications
- User support in a Windows-based network with Citrix infrastructure, Active Directory, and current Microsoft Office packages
- Receiving, analyzing, prioritizing and classifying incoming incidents from hardware and software
- Providing first-line resolutions through remote support
- Advising and instructing users on the respective system / new laptop / mobile phone
- Creating documentation and maintaining databases
- Documenting and further developing our service processes
Requirements
- Vocational training in IT or a commercial/business qualification
- Basic knowledge of Microsoft Office required
- Very good command of German, both written and spoken (C1 level)
Benefits
- Hansefit membership
- Affordable bicycle leasing (JobRad)
- Company-subsidized retirement plan
- Possibility of remote work after several months of on-site onboarding
- A secure/stable position
- An open and cooperative company culture and a trusting working atmosphere
- Flat hierarchies and short decision-making processes
- Individual professional development opportunities and varied responsibilities
- An interesting on-site working environment at our client with access to their facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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