Hybrid Training Operations Manager

at Dandy

• Job title: Training Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $108,375 - $127,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: React
• Location requirements: Hybrid, New York City, United States

About the role

• Onboarding Manager creating infrastructure for dental practice activation at Dandy, transforming the dental industry through technology and support.

Responsibilities

• Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
• Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
• Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
• Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
• Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
• Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
• Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
• Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight

Requirements

• 5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment.
• Proven experience leading teams
• Exceptional attention to detail and ability to manage complex logistics, ensuring smooth execution of training operations and processes.
• Strong customer communication skills, with the ability to confidently interact with customers to troubleshoot issues and improve their experience.
• Strong data-driven approach to analyzing performance and supporting operational goals and KPIs to drive efficiency, quality, and an excellent customer experience.
• Highly process-oriented, with a track record of improving complex, cross-departmental processes.
• Experience working as part of a high-performing, collaborative team, with the ability to react quickly and envision cross-functional solutions.
• Willingness to roll up your sleeves and tackle hands-on problem-solving when needed.
• Demonstrated ability to identify and address operational gaps and weaknesses.

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off