Warehouse Operations Supervisor managing daily operations and supervising warehouse team. Ensuring quality service and continuous improvement in a logistics environment.
About the role
- Onboarding Manager creating infrastructure for dental practice activation at Dandy, transforming the dental industry through technology and support.
Responsibilities
- Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
- Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
- Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
- Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
- Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
- Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
- Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
- Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight
Requirements
- 5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment.
- Proven experience leading teams
- Exceptional attention to detail and ability to manage complex logistics, ensuring smooth execution of training operations and processes.
- Strong customer communication skills, with the ability to confidently interact with customers to troubleshoot issues and improve their experience.
- Strong data-driven approach to analyzing performance and supporting operational goals and KPIs to drive efficiency, quality, and an excellent customer experience.
- Highly process-oriented, with a track record of improving complex, cross-departmental processes.
- Experience working as part of a high-performing, collaborative team, with the ability to react quickly and envision cross-functional solutions.
- Willingness to roll up your sleeves and tackle hands-on problem-solving when needed.
- Demonstrated ability to identify and address operational gaps and weaknesses.
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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