Senior Bridges Engineer delivering infrastructure projects for Mott MacDonald in Noida and Bangalore. Collaborating on bridge engineering and geotechnical solutions for diverse projects.
About the role
- Forward Deployed Engineer collaborating with customers to deploy on-prem and hybrid software solutions. Engage in engineering improvements and technical support, working closely with multiple teams.
Responsibilities
- Act as an R&D owner for customer deployments of on-prem and hybrid Content Inspection (CI), ensuring real-world requirements inform product behavior and roadmap decisions.
- Work directly with customers to architect, deploy, and validate CI in production environments, including Kubernetes, Helm, networking, security, and performance considerations.
- Lead investigation of complex customer issues by reproducing them in lab or test clusters, either delivering fixes or driving them to resolution within R&D.
- Serve as a technical point of contact for high-severity CI incidents, joining customer bridges and coordinating resolution across R&D, SRE, and Customer Support.
- Partner with SRE on reliability, capacity planning, upgrade safety, and operational readiness for on-prem CI.
- Collaborate with Sales Engineering during late-stage evaluations and technical deep dives to ensure CI can meet customer architecture, scale, and security requirements.
- Co-lead deployments and upgrades with Professional Services, validating prerequisites, reviewing configurations, and shaping best practices for repeatable success.
- Act as the R&D point person for DSPM on-prem connectors, supporting design partners, validating new capabilities, and enabling large-scale customer rollouts.
- Drive product improvements by owning feedback related to diagnostics, observability, configuration safety, upgrade/rollback behavior, and supportability.
- Create internal design notes, runbooks, and technical documentation that bridge customer reality and engineering intent.
- Participate in design reviews, release readiness, and post-incident retrospectives to ensure customer learnings are captured and acted on.
Requirements
- 3+ years of experience in Forward Deployed Engineering, Production Engineering, SRE, or customer-facing roles
- Deep, hands-on experience with Linux, containers, and Kubernetes (EKS, GKE, AKS, or self-managed clusters)
- Experience delivering and operating on-prem or hybrid enterprise software, including Kubernetes platforms and virtual appliances
- Strong understanding of enterprise networking and security (TLS, DNS, load balancers, proxies, firewalls)
- Skilled at debugging distributed systems using logs, metrics, and traces, and comfortable navigating unfamiliar systems quickly
- Confident working directly with enterprise customers on architecture discussions, deployments, and high-severity incidents
- Product-minded: you naturally turn customer friction into actionable engineering improvements
- Clear communicator who can operate across engineering, go-to-market, and customer-facing teams.
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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