Hybrid Forward Deployed Engineer

at Cyberhaven

• Job title: Forward Deployed Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $170,000 - $190,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Distributed Systems, DNS, Firewalls, Kubernetes, Linux
• Location requirements: Hybrid, SF Bay Area, United States

About the role

• Forward Deployed Engineer collaborating with customers to deploy on-prem and hybrid software solutions. Engage in engineering improvements and technical support, working closely with multiple teams.

Responsibilities

• Act as an R&D owner for customer deployments of on-prem and hybrid Content Inspection (CI), ensuring real-world requirements inform product behavior and roadmap decisions.
• Work directly with customers to architect, deploy, and validate CI in production environments, including Kubernetes, Helm, networking, security, and performance considerations.
• Lead investigation of complex customer issues by reproducing them in lab or test clusters, either delivering fixes or driving them to resolution within R&D.
• Serve as a technical point of contact for high-severity CI incidents, joining customer bridges and coordinating resolution across R&D, SRE, and Customer Support.
• Partner with SRE on reliability, capacity planning, upgrade safety, and operational readiness for on-prem CI.
• Collaborate with Sales Engineering during late-stage evaluations and technical deep dives to ensure CI can meet customer architecture, scale, and security requirements.
• Co-lead deployments and upgrades with Professional Services, validating prerequisites, reviewing configurations, and shaping best practices for repeatable success.
• Act as the R&D point person for DSPM on-prem connectors, supporting design partners, validating new capabilities, and enabling large-scale customer rollouts.
• Drive product improvements by owning feedback related to diagnostics, observability, configuration safety, upgrade/rollback behavior, and supportability.
• Create internal design notes, runbooks, and technical documentation that bridge customer reality and engineering intent.
• Participate in design reviews, release readiness, and post-incident retrospectives to ensure customer learnings are captured and acted on.

Requirements

• 3+ years of experience in Forward Deployed Engineering, Production Engineering, SRE, or customer-facing roles
• Deep, hands-on experience with Linux, containers, and Kubernetes (EKS, GKE, AKS, or self-managed clusters)
• Experience delivering and operating on-prem or hybrid enterprise software, including Kubernetes platforms and virtual appliances
• Strong understanding of enterprise networking and security (TLS, DNS, load balancers, proxies, firewalls)
• Skilled at debugging distributed systems using logs, metrics, and traces, and comfortable navigating unfamiliar systems quickly
• Confident working directly with enterprise customers on architecture discussions, deployments, and high-severity incidents
• Product-minded: you naturally turn customer friction into actionable engineering improvements
• Clear communicator who can operate across engineering, go-to-market, and customer-facing teams.

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements