DevOps Engineer responsible for building and maintaining scalable AI systems on Azure cloud. Collaborating with teams to ensure operational excellence for enterprise - grade AI solutions.
About the role
- Lead Director Engineering for SRE at CVS Health improving reliability of retail and pharmacy technology. Guiding a global technical team while executing strategic objectives and incident management.
Responsibilities
- Lead a global team of technical professionals, providing guidance, mentorship, and support to ensure their success and professional growth
- Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
- Execute on a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
- Define and implement standardization and process improvements across the SRE organization
- Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability for critical store applications
- Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities
- Provide weekly and monthly reporting on KPIs and other operational-based metrics to cross-functional teams and senior leadership
- Develop and implement strategic communication plans to support organizational goals, ensuring alignment with business objectives and stakeholder needs
- Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self-healing capabilities across thousands of locations
- Lead major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
- Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
- Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
- Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
- Mentor the SRE and technical teams on building, scaling, and operating highly available systems
- Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization
- Contribute to long-term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts
Requirements
- 10+ years of experience with cloud platform technologies such as: AWS, Microsoft Azure, Google Cloud
- 8+ years of experience in a technical leadership or people management role, with a proven ability to lead and grow technical teams, particularly within SRE or large-scale reliability organizations
- 8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies
- 8+ years of managing distributed technology environments (retail, healthcare, or other multi-site operations strongly preferred)
- 5+ years of experience in container orchestration (Kubernetes) and using monitoring tools (Dynatrace, AppDynamics, Prometheus, Splunk, Grafana, etc.)
- Strong understanding of cloud infrastructure components (compute, storage, networking, security)
- Strong knowledge of Point of Sale (POS), pharmacy systems, handheld devices, store servers, and network infrastructure
- Exceptional communication, decision-making, and problem-solving skills, with demonstrated ability to influence senior executives and cross-functional teams (technical and non-technical)
- Experience leading performance reviews, career development planning, and team capacity management
- Mastery of incident management, observability, automation, and operational excellence practices
- Adept at resource planning, program delivery, and change leadership at enterprise scale
- Adept at collaboration, teamwork, and fostering an inclusive engineering culture
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility
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