Senior Performance Engineer troubleshooting performance issues for energy storage systems at e-STORAGE. Collaborating with teams to drive improvements and ensure system reliability while maintaining safety protocols.
Responsibilities
Prioritize, investigate, and drive the corrective action for performance issues identified during facility operation.
Troubleshooting and root cause analysis using data analysis, first principles, on site investigation, or other means as needed.
Validate software/firmware updates in coordination with vendors, the site service team, and relevant stakeholders to confirm documented changes and no unintended consequences are introduced.
Coordinate subsequent rollouts with the appropriate site service teams.
Effectively communicate issues to the appropriate vendor and stakeholders to ensure resolutions are identified and implemented.
Support performance testing as required under individual contracts for each facility.
Contribute to fleet wide efforts for improving the efficacy of monitoring and analysis processes and tools.
Collaborate with internal teams to provide input to improve performance across the business from applications and design to project execution and commissioning to service.
Provide documentation of issues and resolutions for tracking, knowledge sharing, and internal and external communications.
Ensure all activities are performed in compliance with safety protocols, engineering standards, and company policies.
Requirements
Demonstrated experience in customer-focused problem solving
Ability to execute projects and tasks in parallel, self-directed, highly detail-oriented, organized and flexible
Experience troubleshooting using data analytics
Experience in commissioning, performance testing, maintenance, and/or design of BESS or other power generating facilities
Knowledge and experience with SCADA protocols (i.e. DNP3 and Modbus)
Familiarity with industrial communication networks (fiber optics, network switches, TCP/IP, etc.)
Excellent communication skills
Ability to travel up to 20% of time. Travel may be on short notice
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