Automation Engineer designing automation solutions for Evac's sustainable projects and products. Collaborating globally to support innovative sustainability solutions.
About the role
- AI and Automation Engineer designing and implementing AI-powered automation solutions at Crypto.com. Enhance client onboarding and operational efficiency through cutting-edge technology.
Responsibilities
- Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation.
- Integrate AI models with existing support channels and backend systems.
- Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for accurate, context-aware responses.
- Experiment with and integrate various Large Language Models (LLMs) and foundation models.
- Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging.
- Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions.
- Write clean, efficient, and well-documented code using Python for machine learning models, automation scripts, and system integrations.
- Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver solutions.
- Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi-step automation workflows.
Requirements
- Experience: Minimum of 3-5 years of professional experience in software development, AI engineering, or automation focused roles.
- Programming: Strong hands-on experience with Python and relevant libraries (e.g., NumPy, pandas, scikit-learn, TensorFlow/PyTorch).
- AI/ML: Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service.
- GenAI/RAG: Practical experience implementing Generative AI solutions and building RAG architectures.
- Domain Knowledge:
- Direct experience with customer support automation and developing AI customer chatbots.
- Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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