Bilingual Tenant Advocate supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources.
About the role
- Bilingual Loan Officer Assistant providing support to loan officers at CrossCountry Mortgage. Assisting in documentation, customer communication, and social media management.
Responsibilities
- Provide support to mortgage loan officers in daily duties
- Work directly with customers and loan officers for a positive experience
- Monitor and post to social media platforms
- Review mortgage loan applications and documentation
- Create and deliver loan disclosure packages
- Track outstanding items on loan files and follow up
- Facilitate timely loan closings
- Manage a pipeline of various loan types
- General clerical support to loan officers and processors
Requirements
- Fluency in the languages of Spanish and English
- High School Diploma, General Equivalency Diploma (GED), or equivalent
- A minimum of 1 year of mortgage-related experience, including customer contact
- Previous sales support experience, preferred
- Salesforce experience, preferred
- Social media marketing and social media management experience, preferred
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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