Customer Specialist providing support to French-speaking users of a famous social platform in Greece. Role includes assisting with account issues and technical problems via various communication channels.
Responsibilities
Assist French-speaking users by phone, email and chat
Provide fast, accurate solutions with a friendly, empathetic approach
Help users resolve technical or account-related issues
Update and manage information in internal systems
Collaborate with the team to ensure an optimal user experience
Requirements
French (C2 or higher / native-level proficiency)
English (minimum B2)
Benefits
Monthly bonus up to 10% based on performance
13th and 14th monthly salary paid annually
Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
Sundays and public holidays (if included in the schedule): +75% on base hourly wage
Relocation package (for candidates residing in the EU, for on-site positions): Flight to Greece, 2 weeks hotel accommodation upon arrival, airport pickup service, real estate agency fees covered, assistance finding comfortable and accessible housing
Paid training with certified instructors
Free online Greek language courses
Health insurance plus additional employee discounts
Modern office with relaxation areas and an international atmosphere
Internal growth opportunities and career development
Company events, team building and social initiatives
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