Hybrid CRM-Dynamics Servicing Implementation Specialist – .NET

at Createq

• Job title: CRM-Dynamics Servicing Implementation Specialist – .NET
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: .NET
• Location requirements: Hybrid, Chisinau, Moldova

About the role

• Implementing CRM-Dynamics Servicing Module as part of the Platform Team. Collaborating with cross-functional teams to deliver scalable solutions and enhance customer servicing processes.

Responsibilities

• Implementation of the CRM-Dynamics Servicing Module as a part of the Platform Team within our organization, with a strong focus on platform and platform enablement
• Collaboration with cross-functional teams to understand business requirements and translate them into scalable solutions on the CRM-Dynamics platform. Identify opportunities to leverage platform capabilities and features, as well as .NET development, to enhance customer servicing processes
• Possess deep knowledge of CRM-Dynamics platform functionality, customization options, and integration capabilities. Provide guidance and support to the development team in configuring and customizing the platform using .NET technologies to meet business needs
• Work closely with stakeholders to analyze business processes, identify gaps, and design optimal solutions using the CRM-Dynamics Servicing Module and .NET development. Recommend best practices and industry standards for system configuration, customization, and .NET coding
• Stay up to date with the latest CRM-Dynamics platform releases, updates, and industry trends. Identify opportunities for process optimization, automation, and improved customer experiences within the servicing module, utilizing both CRM-Dynamics and .NET capabilities
• CRM Administration - manage the day-to-day administration of the MS-Dynamics CRM solution
• CRM Development - expertise in customizing and extending the functionality of MS-Dynamics CRM
• Data Management - responsibility for maintaining data integrity within the CRM solution

Requirements

• 4+ years of experience
• Proven experience in implementing CRM systems, with a focus on the CRM-Dynamics Servicing Module and .NET development
• Strong knowledge of CRM-Dynamics platform capabilities, including customization, workflows, business rules, and integration option
• Proficiency in .NET development, including C#, and related frameworks and technologies
• Familiar with event-driven architecture patterns
• Excellent problem-solving skills and the ability to analyze complex business processes and translate them into scalable solutions using both CRM-Dynamics and .NET
• Relevant certifications in CRM-Dynamics, .NET development (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: .NET Developer) are preferred
• Join our team and play a pivotal role in driving the successful implementation of the CRM-Dynamics Servicing Module, utilizing both CRM-Dynamics and .NET development skills to deliver exceptional customer service and enhance overall business performance
• Ability to work independently and proactively, with a strong sense of ownership and accountability
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
• Excellent verbal and written communication skills in English
• Bachelor’s degree in computer science, Information Systems, or a related field

Benefits

• Challenging projects in a highly professional, but also a collaborative and supportive environment
• Working in small and excellently skilled teams
• Opportunity for long-term professional growth within our development center
• Competitive compensation depending on experience and skills
• Respect and support for your professional, family and personal goals