Lead and facilitate PI (Program Increment) planning events, including logistics, agenda, objectives, and follow-up actions.
For operational teams help establish kanban ways of working and reporting for upper level management.
Act as the servant leader and coach for one or more Agile teams and the ART; foster Agile mindsets and continuous improvement.
Coordinate cross-team dependencies and synchronize delivery across development and operational teams (IT Ops, SRE, Support, Security, QA/Release Operations, Cloud/Platform) to meet program goals and milestones.
Manage program-level schedules, scope, budgets, milestones and resource allocation; track progress and report on status to stakeholders.
Facilitate ART ceremonies for non-Kanban teams: PI Planning, Scrum of Scrums, ART Sync, System Demos, Inspect & Adapt workshops, and retrospectives.
Identify, escalate, and resolve impediments and risks; drive removal of blockers in collaboration with teams and stakeholders, including operational groups responsible for production readiness and runbook handovers.
Maintain program/risk registers, dependency boards, and release roadmaps; keep transparency of delivery health and metrics.
Drive continuous improvement of processes, tooling, and delivery quality; support adoption of DevOps practices, CI/CD, automated testing and runbook automation where applicable.
Collaborate with Product Management, Product Owners, System Architects, Business Owners and other stakeholders to ensure alignment on priorities, acceptance criteria, release scope and operational readiness.
Manage release cadence and coordinate deploys to environments; work closely with release management, platform/ops, security and compliance teams for gating, approvals, change control and rollback plans.
Prepare and present program-level reports, dashboards and executive updates (risks, progress, KPIs like predictability, flow, velocity).
Mentor and develop Scrum Masters, project managers and team leads; promote talent growth and knowledge sharing.
Ensure compliance with organizational policies, regulatory requirements and audit readiness as relevant.
Requirements
Bachelor’s degree in Computer Science, Engineering, Business or related field (or equivalent experience).
Proven experience (typically 5+ years) in project/program management and at least 2–3 years in an RTE, Scrum Master or Agile coach role in a scaled Agile environment.
Solid understanding of Agile frameworks (SAFe, LeSS, Spotify model or similar) and experience running PI planning and program-level ceremonies.
Experience implementing and operating Kanban systems at team or program level; skilled in using Kanban for flow-based delivery, WIP limits, and continuous improvement.
Experience working with operational teams and coordinating production readiness, incident handovers and change control.
Strong knowledge of software delivery lifecycle, DevOps practices, CI/CD pipelines and release management.
Excellent stakeholder management, communication and presentation skills.
Demonstrated ability to manage complex programs, coordinate across distributed teams, and influence without direct authority.
Proficiency with Agile planning and tracking tools (e.g., Jira/Confluence, VersionOne, Rally), and common productivity tools (Excel, PowerPoint).
Strong problem-solving, risk management and decision-making skills.
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