Hybrid Lead Site Reliability Engineer

at Coupa Software

• Job title: Lead Site Reliability Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Chef, Cloud, DNS, Google Cloud Platform, Kubernetes, Linux, Microservices, MySQL, Python, Terraform
• Location requirements: Hybrid, Bogota, Colombia

About the role

• Lead Site Reliability Engineer managing cloud operations for Coupa's AI and Spend Management platform. Responsible for building and maintaining scalable microservices in a collaborative environment.

Responsibilities

• Build, deploy, and troubleshoot microservices in Kubernetes and Amazon EKS, ensuring scalability and reliability.
• Design secure, highly available web applications with a focus on capacity planning and performance optimization.
• Deploy and manage the lifecycle of LLMs and embedding models, defining KPIs to measure and improve AI application performance.
• Evaluate and integrate emerging technologies such as RAG systems, MCP servers, AI Agents, and agentic workflows into our platform.
• Manage AWS core and GenAI services (S3, IAM, EKS, Bedrock, etc.) using infrastructure-as-code tools like Terraform and Chef, while maintaining observability through tools like New Relic or PagerDuty.
• Collaborate across product, platform, and engineering teams on architecture design, security patching, incident response, and release management to ensure the reliability of our ML and GenAI infrastructure

Requirements

• Bachelor’s degree and 10+ years of experience managing large-scale cloud applications with a strong background in Linux administration and troubleshooting. Excellent communication skills, a collaborative mindset, and the confidence to take ownership, drive solutions, and deliver results independently while thinking globally.
• Over 8 years of hands-on experience managing cloud infrastructure across AWS, GCP, and Azure environments.
• A solid understanding of today’s generative AI ecosystem, with practical experience using LLMs and embedding models (OpenAI, AWS Bedrock, SageMaker); familiarity with vector databases like LanceDB is a plus.
• Strong scripting skills in Bash or Python, and experience with container orchestration platforms like Amazon EKS or Azure AKS.
• Proficiency with DevOps and automation tools such as Chef, GitHub Actions, Rundeck, and IaC frameworks like Terraform, Spacelift, and Helm.
• Working knowledge of DNS, load balancers, and MySQL, along with a good grasp of source control and branching strategies in Git.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.