ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Manager facilitating strategic engagement with clients in construction tech. Focusing on customer satisfaction and implementation of success plans while managing key accounts.
Responsibilities
- You strategically guide customers in using our platform, ensure their long-term success, and build strong, trust-based relationships.
- You manage a portfolio of strategically important customers and act as their primary point of contact for all matters related to the successful deployment of Cosuno.
- You develop and implement Customer Success plans to achieve each customer's individual goals and ensure their satisfaction.
- You conduct regular onboarding sessions, trainings, and business reviews to maximize product adoption and usage.
- You proactively identify risks to customer retention (churn prevention) and develop countermeasures.
- You collect and analyze customer feedback to generate valuable insights for our product and engineering teams.
- You work closely with the Sales team to identify and leverage upsell and cross-sell opportunities.
Requirements
- Experience in Customer Success Management, Account Management, or a comparable customer-facing role, ideally within B2B SaaS.
- Strong ability to explain complex topics clearly and to inspire customers.
- Strong analytical skills and a data-driven approach to problem solving.
- Empathy, patience, and a strong service orientation.
- Native-level German and English (C2) is essential; additional languages are a plus.
- Experience in the construction industry or a strong interest in ConstructionTech is advantageous.
- Self-motivation, team spirit, and a can-do attitude.
Benefits
- Participation in company events and regular team events (both offline and online)
- Attractive compensation with a permanent contract and modern equipment
- Open feedback culture with regular 1:1 meetings and development reviews
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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