Branch Operations Coordinator at Gescan overseeing customer service excellence and safety operations. Mentoring staff and ensuring compliance with operational standards in a branch environment.
Responsibilities
Provide operational excellence in the branch customer service and safety by coordinating operations functions
Support and mentor associates to provide superior customer service to high safety standards
Review all operations functions and ensuring that business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted
Influence teamwork to achieve optimum efficiency and branch goals
Identify solutions to issues that may affect the service, efficiency, and productivity of the branch
Ensure branch continuous improvement in administrative tasks performance
Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers
Responsible for training associates on all system and branch operation tasks and customer service standards
Mentor all branch staff on system and branch operations tasks striving for operational excellence
Responsible for inventory management and ensuring branch is kept clean and organized
Requirements
High school diploma required
College/University diploma/degree (business, sales or marketing) an asset
Formalized Occupational Health & Safety training
Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred
2-3 years recent, related experience
Previous experience in administration, Customer Service, Operation and Health and Safety Support.
Benefits
Benefits program allowing you to choose from options that best fit you and your dependents’ needs.
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