Solution Engineering Manager leading a high - performing team for B2B SaaS solutions at Ironclad. Collaborating with Sales and Customer Outcomes to drive customer value realization and team performance.
About the role
- AI Solutions Engineer at Constant Contact designing and building AI-powered agents and tools. Collaborating cross-functionally to enhance internal processes and drive productivity through innovation.
Responsibilities
- Design and Build AI Agents: Develop AI-powered agents and automation tools to optimize internal processes, improve decision-making, and enhance employee productivity.
- Prototype & Experiment: Rapidly test and iterate on generative AI applications (e.g., using LLMs, embeddings, or fine-tuning models) to solve real business challenges.
- Collaborate Cross-Functionally: Partner with business leaders to identify use cases, scope technical requirements, and integrate solutions with internal systems.
- Data Analysis & Modeling: Use statistical and machine learning techniques to extract insights, model behaviors, and inform strategic recommendations.
- Evaluate & Scale: Measure the impact of deployed AI tools, refine models, and guide the adoption of successful pilots across the organization.
- Stay Ahead of AI Trends: Track emerging technologies in generative AI, automation, and data science, recommending how Constant Contact can strategically leverage them.
Requirements
- 2+ years of experience in Data Science, Machine Learning, or a related technical field.
- Experience with Prompt Engineering, agnostic from LLMs
- Proficiency with Python and libraries such as pandas, scikit-learn, PyTorch, or TensorFlow.
- Experience working with Large Language Models (LLMs) (e.g., OpenAI, Anthropic, or Hugging Face frameworks).
- Proven ability to build and deploy end-to-end AI or automation solutions (e.g., chatbots, process automation, internal copilots).
- Strong analytical skills and ability to communicate technical concepts to business stakeholders.
- Entrepreneurial mindset and comfort working in a fast-paced, cross-functional environment.
- Experience using APIs and orchestration tools to connect AI agents with business systems (e.g., Salesforce, Jira, internal databases).
- Experience working with SQL databases.
- Familiarity with prompt engineering, RAG (retrieval-augmented generation), or fine-tuning LLMs.
- Experience in SaaS, marketing technology, or digital platforms.
Benefits
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
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