Warranty Program Manager at Dematic improving end - to - end warranty process and collaborating with cross - functional teams. Driving efficiency and customer satisfaction through strategic ownership and data analysis.
About the role
- Program Manager overseeing named Enterprise Services accounts. Responsible for project management and operational oversight to ensure customer satisfaction with service delivery.
Responsibilities
- Manage customer engagements as the primary touch point
- Coordinate between Engineering and Sales teams
- Ensure deliverables meet project requirements
- Provide direction for continuous improvement to increase customer satisfaction
Requirements
- 5-10 years experience managing teams in the delivery of engineering services
- PMP Certification
- Strong leadership
- Strong interpersonal and communication skills
- Familiarity with technical concepts and tools
Benefits
- Competitive compensation plans
- Long-term career opportunities
Job title
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