Business Solutions Manager driving strategic client engagement and loyalty in Financial Services and Travel Industry. Partnering with cross-functional teams to deliver effective solutions for measurable business impact.
Responsibilities
The Business Solutions Manager/ Sr. Manager is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements.
Partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson.
Work closely with cross-functional teams from commercial, product and data to design and deliver best practices, as well as develop relevant market-facing solutions.
Develop best practices that can be scaled across the business to enhance efficiency, drive an insights-led culture and strengthen collaboration as one team.
Enable internal teams by strengthening their capabilities through the deployment of best practice solutions.
Support regional/ market commercial teams in the design and implementation of market level strategies – leading the market sizing, opportunity identification/ validation and business case development phases.
Align with Product, Data and Tech teams to develop best practice solutions (product/ service) that are right-sized for region/ market.
Participate in new business opportunities, collaborating with the BD team to support pursuit response for non-standard sales opportunities.
Support account management upscaling Collinson relationship through strategic interventions like workshops, CVP modeling, quarterly business reviews (QBRs) etc. that create a differentiator for Collinson in-market.
Develop internal and external thought leadership around loyalty best practices, and future trend.
Requirements
10+ years of experience working in financial services product teams, CRM and digital marketing agencies or brand loyalty.
Understanding how card CVPs are built and experience managing credit card P&L is a plus.
Experience in creating and implementing customer engagement and loyalty strategies.
Demonstrated success in working with data to generate insights and application of insights to opportunities.
Proven ability to identify key business problems (client/ internal); logically define information needs and lead strategic thinking to create actionable recommendations and solutions.
Expertise in data collection and analysis to identify patterns and insights to support strategic planning.
Able to effectively manage a number of projects across multiple offerings.
Commercial experience in budgeting, cost forecasting, value reporting, pricing.
Demonstrate advanced verbal and written communication skills.
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