Hybrid Business Analyst

at Coles Group

• Job title: Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hawthorn East, Australia

About the role

• Business Analyst developing requirements to enhance customer journeys for Coles’ digital retailing. Collaborating across teams to optimize digital experiences and drive strategic goals.

Responsibilities

• As a Business Analyst within our Digital Delivery function, you will work to bridge the gap between business needs and technical solutions by gathering, analysing, and defining requirements that enhance the Inspire, Shop, and Checkout customer journeys.
• You will ensure alignment between business objectives, customer experience, and technical feasibility to drive data-driven decision-making, optimize digital experiences, and deliver seamless, scalable solutions that support Coles’ strategic goals.
• Conduct Agile practices including requirements gathering, user story writing and management of the backlog.
• Write requirements which are of high quality, thus able to be independent, negotiable, valuable, estimate able, sized appropriately, and testable (INVEST principle).
• Work with UX, PO, Developers and Testers to refine the acceptance criteria in user stories.
• Conduct discovery workshops with internal and external stakeholders to elicit requirements for user stories as needed.
• Creation of documentation including workflows and as-is and to-be process models.
• Seek feedback from the team during ceremonies such as retro and grooming and continually improve your craft.
• Understand what it is to write accessibility requirements that ensure a product is inclusive and accessible.
• Analyse business processes: identifies alternative solutions, assesses feasibility, and recommends new approaches.
• Contributes to evaluating the factors which must be addressed in the change programme.
• Helps establish requirements for the implementation of changes in the business process.

Requirements

• Experience working in digital retail, online shopping, or eCommerce platforms.
• Understanding of online customer journeys.
• Experience in optimizing digital user experiences through data-driven decisions.
• Experience working in Agile environments (Scrum/Kanban/SAFe).
• Supporting product backlog refinement, writing user stories, acceptance criteria, and test cases.
• Strong business analyst skills to capture business requirements, ‘as is’ and ‘to be’ states, user stories, functional specifications and training guides.
• Understanding of digital ecosystem, software development lifecycle, development methodologies (including Agile), enterprise architecture principles, accessibility, online content, and user experience (UX) design.
• Experience in balancing business objectives with technical feasibility to maximize ROI.
• Highly collaborative style, able to engage with a diverse range of stakeholders and drive outcomes and solutions.
• Excellent stakeholder management and influencing skills to both technical and non-technical colleagues.
• Effectively balances commercial and customer needs.
• Knowledge of trends in digital retail, customer expectations, and competitive landscape.
• Familiarity with emerging technologies in eCommerce, such as AI-driven personalisation, checkout optimization.
• Curious and committed to continual learning.
• Passion for technology.

Benefits

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.